Queensland Luxury Car Rentals | Queensland Sports Car Hire | Experience Excellence In luxury car hire Queensland airport and Sports Car Hire

Terms and Conditions

Excess/Max Liabilty

 

MAX LIABILITY FOR DAMAGES/LOSS OF BUSINESS

 ND Car Holdings PTY LTD trading as Queensland Luxury Car Rentals

Thank you for choosing to rent a quality car from Queensland Luxury Group Pty Ltd
trading as Queensland Luxury Car Rentals ("QLCR")
This Rental Agreement is divided into three sections:

- Section 1 outlines the Terms and Conditions associated with using any of our vehicles;

- Section 2 has details specific to you and the Vehicle that you are renting; and
is the Vehicle Condition Report.

PLEASE NOTE:

Only authorised persons can drive our vehicles. In order for a person to be an Authorised Driver
they must first be approved by us and in order to do so we will need to obtain particular details of
each person intending to drive the Vehicle. You should therefore ensure that all persons
intending to drive the Vehicle are present at our premises prior to renting

 

 

This Rental Agreement outlines the formal relationship between you and QLCR. Please
ensure you read it carefully together with details Section 2 of this Rental Agreement
as these documents contain details specific to you and the Vehicle that you are renting
and also outline your legal responsibilities and the terms and conditions that you have agreed
to during the Rental Period.

 

If you do not understand any of the terms and conditions outlined in this Rental Agreement,
you may seek clarification from an employee of QLCR or obtain independent legal and/
or financial advice in relation to same PRIOR to signing this Rental Agreement. By signing
this Rental Agreement you confirm that you have read and understood the terms and
conditions, have had the opportunity to obtain independent legal and/or financial advice
and that you acknowledge and accept the terms and conditions contained in this Rental
Agreement.

 

In these Terms and Conditions:
“Authorised Driver” means a person who meets the conditions contained in Clause 2 of this
Rental Agreement. Any reference to the Authorised Driver throughout this Rental Agreement is
a reference to that person or those persons who sign this Rental Agreement and has been
approved by us to drive the Vehicle.
“Bond Guarantee Payment” is the payment as specified by us in Section 2 and required to be
paid prior to collection of the keys for the Vehicle.
“Emergency Contact” means the person and/or telephone number provided to you at the time
you collect the Vehicle and specified in Section 2 of the Rental Agreement.
“Rental Period” means the period of time commencing at the time and date and ending at the
time and date as set out Section 2 of this Rental Agreement.
“Vehicle” means the vehicle set out in Section 2 of this Rental Agreement.
“We”, “Us” or “Our” is a reference to Queensland Luxury Group Pty Ltd trading as
Queensland Luxury Car Rentals of
C/- Peterson Group, Unit 4, Level 1, 35 Hope Street, Brunswick, Victoria 3056.
“You” and “Your” is a reference to the person who signs this Rental Agreement and whose
details appear in Section 2 of this Rental Agreement and also includes any Authorised Driver.
This person is primarily responsible for the Vehicle, and is deemed the Authorised Driver
for any charges or liability arising as a result of a breach of the terms of this Rental
Agreement. When more than one person hires the Vehicle your obligations under this Rental
Agreement are joint and several.

 

2. AUTHORISED DRIVER
Only persons who meet the criteria listed in this clause, who have been accepted in writing by us
as an Authorised Driver are entitled to drive the Vehicle. By signing this Rental Agreement, you
are declaring that you and any other Authorised Driver meet the following criteria and
requirements:
2.1 The person holds a current Driver’s Licence that legally allows that person to drive the
Vehicle in the relevant Australian State or Territory.
2.2 The person has not had any driving related convictions in the last 3 years.
2.3 The person is not while driving the Vehicle under the influence of or affected by drugs or
alcohol.
Notwithstanding and without limitation to the generality of clause 2.3, for the purposes of
clause 2.3 a person is under the influence if:their blood alcohol level is in excess of the legal limits of the particular Australian
State or Territory in which the Vehicle is being driven;

2.3.2 they have taken prescription medication which is medically regarded, recognised

or accepted as medication which is unsuitable to ingest while driving or which
may affect the person’s ability or capacity to drive a vehicle.

they have consumed or are under the influence of illegal drugs as deemed by
Australia Federal State or Territory law;

2.4 The person is over the age stated in Section 2 of this Rental Agreement, and has held a full
Driver’s Licence for a period of at least 1 year immediately prior to the commencement of
the Rental Period. For the avoidance of doubt a full Driver’s Licence does not include a
Probationary Licence or a Learner’s Permit.
2.5 In the 3 years preceding the commencement of the Rental Period, the person has not been
refused motor vehicle insurance or had their vehicle insurance policy cancelled for any
reason whatsoever.

 

3. ACCEPTABLE VEHICLE USE AND CONDITIONS
3.1 The following clauses outline where you can drive the Vehicle. Persons who want to take
the Vehicle outside of the geographical area outlined in 3.2 must only do so with our
express prior written consent.
3.2 You are only permitted to drive the Vehicle on suitably surfaced roads (such as bitumen,
concrete, pavers etc.) within the State of Queensland (or as otherwise authorised in
Section 2 of this Agreement) providing the Vehicle is not driven:
3.2.1 on private property where you do not have permission to enter;
3.2.2 in a National Park and other government land region where you do not have
permission to enter;
3.2.3 on a construction or building site of any kind;
3.2.4 on unsealed roads.
3.3 You are not permitted to use the Vehicle for the purposes of or associated with any media,
film, photograph or advertisement without our express prior written consent.

 

4. PROPER VEHICLE USE
The Vehicle must only be used in accordance with the terms of this clause. It is important that you
adhere to the requirements of this clause for your safety, that of your passengers and the safety of
the Vehicle. The Authorised Driver must, at all times ensure that:
4.1 The Vehicle does not carry more passengers than may be properly accommodated by the
seat belt restraints provided in the Vehicle, or carry a greater load than that for which the
Vehicle was designed;
4.2 All persons in the Vehicle will at all times wear their seat belt restraint.
Any babies or children who are too small for the seat belt restraints are only carried in the
Vehicle using a properly fitted child safety restraint. Please note that any child safety restraint
must only be fitted by us and we cannot guarantee that one can be fitted to all vehicles. It is your
responsibility to inform us that you require a child safety restraint prior to choosing the Vehicle
and signing this Rental Agreement.
If you cancel this RentalAgreement within 24 hours prior to collection of the
Vehicle due to the inability of the Vehicle to be fitted with a child safety restraint
we will be entitled to charge you for one days rental;
4.4 The Vehicle is not used to tow or push anything;
4.5 The Vehicle is not used to carry or transport any property which is incorrectly loaded or
secured or is in excess of the load limits recommended by the Vehicle’s manufacturer;
4.6 The Vehicle is not used for any illegal purpose, race, contest or performance test of any
kind;
4.7 The vehicle is not used at excessive speeds, over-revved or in contravention of any law
within the State or Territory in which the Vehicle is being driven;
4.8 The Vehicle is not used under the influence of alcohol, drugs, or with a blood alcohol
content that exceeds the legal limit in the State or Territory in which the Vehicle is being
driven;
4.9 The Vehicle is not used to carry any flammable, explosive or corrosive material;
4.10 The Vehicle is not used to carry passengers for payment of any kind;
4.11 The Vehicle must not be used in contravention of any law.
4.12 That any tolls, permits and other licenses required for driving in any areas are obtained and
paid prior to driving in those areas;
4.13 No person smokes in the Vehicle at any time. The Authorised Driver will be liable to pay
for any damage caused and/or dry cleaning required due to smoking in the Vehicle.
4.14 No food or liquid is consumed in the Vehicle at any time or carried in the Vehicle when
not in a properly sealed container. The Authorised Driver will be liable to pay for any
damage caused and/or dry cleaning required due to food, liquid or other product affecting
the Vehicle.
4.15 The Vehicle is returned after the Rental Period to us in good working order and repair with
due allowance for normal wear and tear.
4.16 No wedding ribbons or similar embellishment is attached to the Vehicle without our
express prior written consent.

 

5. PAYMENT OF TOLLS, FINES AND OTHER DRIVING FEES
It remains the responsibility of the Authorised Driver to pay all tolls, fines, entrance fees, parking
and any other fees associated with using the Vehicle; including entering any area that incurs a
fee.
5.1 Road tolls should be paid and/or settled by the Authorised Driver prior to returning the
Vehicle to us. Any toll fees, late payments and associated administration fees will be
charged to the Authorised Driver upon receipt of the notice by us from the relevant
authority unless a toll fee is charged as detailed in Section 2 of this Rental Agreement.
5.2 All speeding fines, red light and other traffic infringements shall remain the responsibility
of the Authorised Driver. Upon receipt of any infringement notice or fine by us, we shall
advise the relevant authority of the Authorised Driver’s details who is responsible for the
Vehicle at the time of the fine. Any query regarding a notice received from a Traffic
Authority by the Authorised Driver should be directed to the relevant authority and not to
us.
5.3 Parking and entrance fees to parks, etc. will remain the responsibility of the Authorised
Driver and the Authorised Driver will ensure that permits, entrance tickets parking tickets
etc. are displayed in accordance with the instructions, regulations and rules of the area
where the Vehicle is located. Any fines and/or penalties associated with a breach of this
clause will be charged to the Authorised Driver.
By signing this Rental Agreement, you irrevocably authorise us to charge your
credit card and/or charge account and/or deduct from your Bond Guarantee
Payment any charges, fines, penalties etc. incurred during the Rental Period as set
out in Clauses 5.1, 5.2 and 5.3. Should you wish to confirm or verify any charges
made to your credit card and/or charge account and/or deducted from your Bond
Guarantee Payment please contact us.

 

6. GENERAL MAINTENANCE AND SECURITY
This clause outlines your role in maintaining the Vehicle in good working order during the Rental
Period. Each vehicle undergoes a regular general maintenance and safety check. By signing this
Rental Agreement you acknowledge and agree that the Vehicle has left our premises in good
working order with correct levels of oil, coolant, window wiper water etc. It is your responsibility
to thoroughly check the Vehicle prior to hiring same and bring to our attention any damage to the
Vehicle. The Authorised Driver shall ensure that:
6.1 The engine oils, engine coolant and window wiper reservoir are maintained at a suitable
level in accordance with the Vehicle manufacturer’s specifications (a copy of which is
supplied with the vehicle);
6.2 The Vehicle is refueled upon indication of the fuel running low via the ‘fuel low indicator’
that appears on the Vehicle’s display panel. The Vehicle should be refueled using premium
unleaded petrol (PULP 98 Octane) unless otherwise specified in Section 2 of the Rental
Agreement.
6.3 Upon Rental Periods of 14 days or longer and/or travel of more than 300km in 1 day, tyre
air pressure should be checked and kept in accordance with the Vehicle manufacturer’s
specifications (a copy of which is supplied with the vehicle).
6.4 The Vehicle is kept locked at all times when not in use and that the keys and any electronic
entry devices are kept in your possession and under your personal control at all times.

 

7. ACCIDENTS AND VEHICLE DAMAGE
7.1 You must immediately notify us of any accident involving the Vehicle or damage to the
Vehicle. If this occurs outside of normal office hours, you must telephone the Emergency
Contact.
7.2 Any accident or damage to the Vehicle includes:
7.2.1 Any accident that the Vehicle is involved in that may result in damage to the
Vehicle, a third party vehicle, person(s) and/or property;
7.2.2 Any incident that requires Police attendance and/or intervention (even if no
damage is occasioned to the Vehicle);
7.2.3 Windscreen damage;
7.2.4 Tyre blowouts or punctures;
7.2.5 Acts of vandalism or damage to the Vehicle. If the vandalism or damage was not
witnessed by the Authorised Driver or one of their passengers, the damage must
be reported immediately to us and to the Police upon its discovery;
7.2.6 Any damage to or loss of proper operation of headlights, tail lights, indicator lights
or the drivers display panel that renders the Vehicle defective in accordance with
the relevant law of the particular State or Territory in which the Vehicle is located;
7.2.7 Any act or damage involving the Vehicle that you believe (acting reasonably),
should be reported to us.
7.3 The Emergency Contact will advise you of what action you should take in the event of
accident or damage.
7.4 In the event of an accident, the Authorised Driver should also contact the necessary
emergency authorities, Police/ Ambulance/ Fire Brigade, immediately (as appropriate).
7.5 The Authorised Driver MUST NOT, under any circumstances, accept liability or make any
admissions for any accident by way of discussing their liability or admission with other
parties involved in the accident, witnesses or Police.
7.6 The Authorised Driver is required to complete and sign an Accident/Damage Report Form
within 24hours of an accident. Where necessary, we will assist with the completion of this
form. These forms are held at our office.
7.7 You must immediately forward to us any correspondence or communications of any nature
from other parties associated with an accident or incident. This will assist us to complete
any insurance claims or Police Reports where necessary.
7.8 You also agree to provide us within a reasonable time any statement information or
assistance which we or our insurer may reasonably require, including attending at a
lawyer’s office and at Court to give evidence or make a statement, oral or otherwise.

 

8. OUR LIABILITY
We are not liable to any person, and you indemnify us, for any loss of, or damage to, any
property:
8.1 Stolen from the vehicle or otherwise lost during the Rental Period; or
8.2 Left in the Vehicle after its return to us.

 

9. DAMAGE LIABILITY FEE
A Damage Liability Fee applies to damage and/or abnormal wear and tear suffered by the
Vehicle because of misuse during the Rental Period and is also used to cover:
9.1 Repairs to any part of the Vehicle and its fittings.
9.2 Fees associated with towing, Vehicle recovery and/or storage.
9.3 Damage caused to third parties or their property by the Vehicle.
9.4 Mechanical repairs due to a breach or non-adherence of your obligations under this Rental
Agreement.
9.5 Administrative and legal costs of any kind associated or resulting from the Vehicle having
to be repaired or serviced.
9.6 Damage associated with the theft of the Vehicle.
9.7 Damage or losses incurred by us in having to repair or service the Vehicle due to the misuse
of the Vehicle during the rental period in breach of this Rental Agreement.
9.8 Loss and damage suffered by us during the period a vehicle is being serviced or repaired
due to the misuse of the vehicle during the Rental Period. This amount is calculated by
multiplying the daily rental rate as set out in this Rental Agreement by the number of days
the vehicle is unable to be rented.
9.9 Any other loss, damage or costs incurred by us due to your breach of this Rental Agreement
or non-payment by you of any amounts due to us in accordance with the terms of this
Rental Agreement.
9.10 Fees associated with the Vehicle being impounded.
9.11 The vehicle insurance excess referred to in Section 2 of this Rental Agreement.
You irrevocably authorise us to charge your credit card and/or charge account and/or deduct from
your Bond Guarantee Payment the Damage Liability Fee and any other loss or damage including
administration costs, legal fees on an indemnity basis and other expenses suffered by us and further
acknowledge that the Damage Liability Fee may be in excess of the Bond Guarantee Payment.

 

 

PLEASE NOTE:
Our vehicles are very expensive and as such they are fitted with a GPS tracking device
which transmits data to us of the Vehicle’s location and speed in real time. This
information is used by us and you acknowledge and agree that we may rely on this
information to assess and determine whether the Vehicle has or is being used during the
Rental Period in accordance with your obligations as set out in this Rental Agreement and
to determine whether the Vehicle requires a full service, engineering check and/or repairs
and to assess whether the Vehicle has suffered abnormal wear and tear after the Rental
Period.

All costs associated with the servicing, repairs and replacement of parts due to the
misuse of the Vehicle in contravention of the terms of this Rental Agreement including
administration costs associated therewith and any loss suffered by us due to the
inability of the Vehicle to be rented during such servicing and repairs are included in
the Damage Liability Fee referred to in this Rental Agreement.
You further acknowledge and agree that if the vehicle is damaged during the Rental Period
that we may rely upon the GPS tracking data to verify and conclude that such damage was
caused by you if the GPS tracking data indicates that you have misused the vehicle in
contravention of the terms of this Rental Agreement during the Rental Period.
If the GPS tracking device is disabled or tampered with, you accept and agree that we
may assume at our sole discretion that the Vehicle has been used in breach of your
obligations as set out in this Rental Agreement.

 

10. PAYMENT OBLIGATIONS
10.1 You authorise us to charge all moneys due and payable to us under this Rental Agreement
to your credit card and/or charge account and/or to deduct that amount from your Bond
Guarantee Payment.
10.2 We will refund, within 10 business days, any refund due to you by such method as we may
reasonably choose. Please note that in the event of theft, fire or any damage refunds may
take up to 12 weeks to be reviewed and processed.
10.3 If you fail to pay any money due under or in connection with this Rental Agreement within
14 days of the date by which you were required to pay the money:
10.3.1 you must also pay to us interest at 12% per annum (compounded daily) on the
money due from the expiry of 14 days after the date on which you were required
to pay the money due to the date of payment; and
10.3.2 pay to us on demand all money which we have paid to recover any moneys
outstanding under this Rental Agreement and all other costs and expenses
including without limitation legal costs and expenses that we have incurred on a
full indemnity basis.
10.4 You acknowledge and accept that all charges and money paid to us may be charged through
QLCR or any other undisclosed agent of QLCR.

11. RETURNING THE VEHICLE
11.1 Upon completion of the Rental Period, you are responsible for and shall return the Vehicle
to us at our premises or in accordance with our reasonable direction.
11.2 You must return the Vehicle during normal office hours, unless arrangements have been
made by you and agreed by us in writing prior to the expiry of the Rental Period. The
Vehicle is not regarded as returned to us unless:
11.2.1 our employee has completed a Vehicle Condition Report, and obtained your
signature on that report; and
11.2.2 all keys and security devices associated with the Vehicle have been handed to us.
11.3 Under no circumstances, will the Vehicle be regarded as returned if it is left at our premises
(either outside the premises or on the premises) without our prior written consent.
11.4 You are responsible for ensuring that all equipment, parts and accessories associated with
the Vehicle are returned by the time and date specified in Section 2 of the Rental
Agreement. This includes any child safety restraints, GPS devices etc.
11.5 You agree that the Vehicle must be returned in the same condition as at the commencement
of the Rental Period save for normal wear and tear.

 

12. RIGHTS RESERVED BY QUND CAR HOLDINGS PTY LTD trading
as QUEENSLAND LUXURY CAR RENTALS We reserve the right to cancel this Rental
Agreement and take immediate control of the Vehicle without further notice to you and charge
your credit card and/or charge account and/or deduct any amount required from your Bond
Guarantee Payment in accordance with this Rental Agreement.

12.1
Agrappear (in our sole f: opinion) to be in breach of any of the obligations contained in this
Rental Agreement.
12.2 It is apparent that the Vehicle may be damaged, person(s) may be harmed or infringements
or illegal activity may occur during the Rental Period.
12.3 The Vehicle could or may be involved in any industrial disputes.
12.4 We believe (at our sole discretion) that you may not be able to satisfactorily discharge your
obligations or pay all amounts payable pursuant to the terms of this Rental Agreement.
12.5 You appear to have used and/or are using the Vehicle for any illegal activity, or have driven
the Vehicle in an inappropriate manner or in contravention of this Rental Agreement or any
law within the State or Territory in which the Vehicle is being driven.

 

13. TERMINATION OF THIS RENTAL AGREEMENT
If this Rental Agreement is terminated within 24 hours of commencement of the Rental Period for
any reason other than a breach by us, you agree to pay rental charges for the period of the proposed
rental. Such charges may be higher than those that apply for a longer rental period.

 

14. APPLICABLE LAW
14.1 The laws of Queensland and the Commonwealth of Australia govern this Rental
Agreement where the vehicle is supplied in Australia.
14.2 To the fullest extent permitted by law, all terms, conditions and warranties which would
otherwise be implied under consumer legislation are hereby expressly excluded.
14.3 If a provision of this Rental Agreement is void, illegal or unenforceable in any relevant
jurisdiction, it is severed from this Agreement for the purposes of that jurisdiction. The
remainder of this Deed has full force and effect and the validity and enforceability of that
provision in any other jurisdiction is not affected.

 

 

16. VEHICLE CONDITION, TYRE & WHEEL LIABILITIES
16.1 Queensland Luxury Car Rentals will provide the vehicle clean and tidy for the
convenience of the renter. Due to the value of the vehicles the renter is obliged to maintain
the vehicle to an acceptable condition. Upon completion of your rental the vehicle should
come back on the same condition minus any reasonable wear or dust and not excessively
dirty (Sand, Mad, Dirt, rubbish inside the vehicle). If the vehicle is not a reasonable condition
then the company reserves the right to charge the renter out of his condition guarantee or security
bond. Minimum Detailing fee is set at $200.00 with a maximum of $500.00. Company holds the
right to determine at what level the vehicle needs to be detailed.
16.2 Queensland Luxury Car Rentals inspects the vehicle prior of going on rent and makes sure
that are in roadworthy condition. Any tyre punctures or flat tyres is soley the liability of the
customer and not the car rental company as the vehicle is in his care at the time of the
incident. Queensland Luxury Car Rentals holds no liabilities for towing or tyre replacement
and any of that will be carried out at a cost to the renter plus any other inspection that might
need to be carried out to make sure that there is no further damage to the vehicle.

 

17. SMOKING
Queensland Luxury Car Rentals does not allow smoking in any of the vehicles of
Queensland Luxury Car Rentals and any customer that has been founded smoking inside the
vehicle will have to suffer the minimum charge of $1500.00 for deodorising the vehicle and
changing all cabin filters if needed be.

 

18. SPEEDING & HOON DRIVING
Queensland Luxury Car Rentals does not condone to excessive speeding and hoon driving as
there are harsh state law that prevents those actions from happening. Queensland Luxury
Car Rentals holds the right to report at any stage during the rental or after the rental the
behaviour of the vehicle to Queensland police or the appropriate state authorities which
ever may be. Queensland Luxury Car Rentals holds the rights not only to stop the rental at
any stage if there alerts indicating hoon driving, excessive speeding or driving in manner
dangerous to the public but also remove the vehicle from the renter during his rental without
having to provide any refunds.

 

 

Disclaimer

All of the material published on this web site is for information purposes only and does not constitute advice. The information on this site is current at the date of publication but may be subject to change.

Whilst Queensland Luxury Car Rentals (QLCR) have made every effort to ensure that information is free from error, QLCR does not guarantee that the information (including but not limited to information on their rental car services, activities they run for corporates, and information of their cars (and per day rental costs) or images are current, complete or correct and accept no responsibility therefor. QLCR does not accept liability for errors, omissions in, delays or interruptions to or cessation of access to this website, through negligence or for any other reason whatsoever. QLCR does not guarantee that this website or third party websites will be free from viruses.

References to other sites are provided as an information service only and should not necessarily be construed as an endorsement. Conversely, omissions should not be construed as non-endorsement.

Although every care is taken to provide links to suitable material from this site, the nature of the Internet prevents us from guaranteeing the quality, suitability, completeness or accuracy of any of the material that this site may be linked to. Consequently, QLCR can accept no responsibility for the content of that material including any unsuitable or inaccurate material that may be encountered.

Also, QLCR are not responsible for the accuracy or legitimacy of information found elsewhere on the Internet and there is no guarantee that any of the sites listed will be available at any particular time. Subject to any terms implied by law and which cannot be excluded, QLCR accept no responsibility for any loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of any error, omission or misrepresentation in any information in this site.

 

QLCR do not guarantee any services which might be announced nor provide any authorisation direct or indirect relating to use of information or links.

 

Intellectual property rights

Except for the copyright in these Terms and Conditions of Use, QLCR assert copyright and all other intellectual property rights in this website, unless otherwise stated. Except where indicated to the contrary, all trade marks which appear on this website are QLCR property and are indicated by the appropriate symbol.

QLCR also reserve copyright and all other intellectual property rights in all QLCR documents and images appearing on or linked to this website. Users of this website may download a single copy of these documents and images for their personal use only.

 

Except where allowed in this notice or permitted under the Copyright Act 1968 (Cth) or other applicable laws, no information appearing on or linked to by this website in which QLCR have reserved copyright shall be reproduced in any form, adapted or transmitted in any form by any process, including electronic form, without QLCR's express permission.

 

Withdrawal and suspension of service

QLCR may withdraw completely, or suspend for a period of time, this website, or access to it for any reason including without limitation:

1. if there is an interruption, fault, virus, unauthorised access, denial of service or other malicious attack on any part of our computer or telecommunications system;
2. if you breach any part of these Terms of Use;
3. if you use this website for an inappropriate purpose, including the storage or transmission of inappropriate or offensive material.

Product information

Prices of services and other charges displayed on this website are current at the time of display. These prices are subject to variation without notice.

QLCR will always attempt to be as accurate as possible with its service descriptions and pricing. However, QLCR are unable to warrant that service descriptions or other content of the website are accurate, complete, reliable, current or error free.

 

Product enquiries

You are able to forward your enquiries about our services via e-mail to [email protected] or by the booking request form which you can access through the 'Vehicles' sections of our website. Alternately you can phone us on 1300 108 485. Once you have made an enquiry about a particular service via this website, QLCR will contact you by email or by phone to confirm dates, prices and any other necessary details, in accordance with QLCR's standard terms and conditions of rental, a copy of which appear on the QLCR website.

 

Limitation of liability

QLCR's liability in connection with the supply of services to you is, to the maximum extent permitted by law, limited to supplying of the service again, or the payment of the cost of having the service supplied again.

 

Privacy policy

QLCR respect the privacy of our customers, agents and associates and protect your personal information. QLCR comply with the National Privacy Principals (NPPs) as implemented under the Privacy Amendment (Private Sector) Act 2000 ('Privacy Act'), which came into effect on 21 December 2001. The Privacy Act established a national scheme for the handling of personal information by private sector organisations. The NPPs are the minimum privacy standards.

 

This Privacy Policy outlines how QLCR safeguard the privacy of your personal information in compliance with the privacy laws. The scope of the principles set out in our Privacy Policy extends to any personal information you give to us in person, through the telephone, via our Website or pursuant to any other arrangement.

 

Collection of your personal information

QLCR only collect personal information from you, which is necessary for conducting our business, providing our goods to you and meeting our legal obligations. QLCR collect personal information about you only by lawful and fair means and not in an unreasonably intrusive way.

 

QLCR take reasonable steps to ensure that you know why QLCR are collecting your personal information, what QLCR use it for, to whom QLCR disclose it and how you can access it to ensure its accuracy.

Where reasonable and practicable to do so, QLCR collect personal information about you directly from you. Generally, QLCR may collect personal information about you when you meet with us in person, contact us by telephone, facsimile or e-mail, correspond with us by mail or when you request further information about our goods through our website.

 

Generally, QLCR only collect personal information from our website when you provide it to us voluntarily, for example when you complete an electronic form requesting further details about our goods.

Occasionally, while acting on your behalf QLCR may collect personal information about you from a third party such as organisations with whom you may have dealings, an information service provider or from a publicly maintained record.

 

Use and disclosure of your personal information

QLCR endeavour to use and disclose personal information about you only for the primary purpose for which QLCR have collected it. The primary purpose of collection may relate to the provision of our goods or marketing our goods to you.

 

Sometimes it may be necessary to use or disclose your personal information for a secondary purpose, which is related to the primary purpose of collection, such as generating bills and reminder notices or providing our newsletter to you.

QLCR do not disclose or sell personal information QLCR collect and hold to third parties in order to allow them to directly market their products and services to you.

 

Securing your personal information

QLCR will take reasonable steps to protect the personal information which QLCR hold from misuse and loss, and from unauthorised access, modification or disclosure.

To protect your personal information, QLCR have implemented physical, computer and network, communications and personnel security measures. Locks and a monitored alarm system secure our office and data storage facilities. Authorised users who have been issued passwords and specific user identifiers can only gain access to our computer system.

 

QLCR take reasonable steps to destroy or permanently de-identify your personal information if it is no longer needed by us. QLCR have in place systems for destroying or de-identifying personal information that is no longer required, such as shredding of paper documents that contain such information.

Accessing your personal information

Subject to the exceptions outlined in the Privacy Act, you may gain access to the personal information that QLCR hold about you by contacting our Privacy Officer.

QLCR will deal with your request within a reasonable time. QLCR may charge you a reasonable fee for retrieving the personal information QLCR hold about you and providing you with a copy of it.

In the event that QLCR deny you access to your personal information, QLCR will provide reasons for our decision to do so.

 

Our contact details

If you would like to find out more about our management of personal information or our approach to privacy, please contact our Privacy Officer by telephone on 1300 108 485 or email [email protected].

Amendment to privacy policy

QLCR reserve the right to amend our Privacy Policy as and when it becomes necessary. QLCR will issue notice about any changes to the content of this policy by publishing an updated version on our website located at http://www.queenslandluxurycarrentals.com.au.

Acceptance and changes to Terms and Conditions of Use

You acknowledge and accept that your use of this website indicates your acceptance of these Terms and Conditions of Use, the Intellectual Property Rights Notice and the Privacy Statement.

These Terms of Use replace any other terms of use for this website published on this website to date. QLCR may at any time vary the Terms of Use by publishing variations on this website. You accept that by doing this, QLCR have provided you with sufficient notice of the variation.

 

Termination

If, in our reasonable opinion, you breach any of these Terms of Use, QLCR may suspend, terminate or limit your access to this website and terminate the Terms of Use effective immediately.

If any of these Terms of Use are invalid or unenforceable, the relevant term will be struck out and the remaining terms will remain in force. If QLCR do not act in relation to a breach by you of these Terms of Use, this does not waive our right to act with respect to subsequent or similar breaches.

 

Governing law

This notice and the information on this site and all matters relating thereto are governed by and are to be construed according to the laws applicable in the State of Victoria, Commonwealth of Australia. The parties irrevocably submit to the non-exclusive jurisdiction of the Courts of Victoria, Australia and the courts of appeal from them for determining any dispute concerning these Terms of Use.