Terms & Conditions

In Australia, if your rental vehicle is involved in an accident, an excess generally applies. We have three levels of coverage available that determine the amount of excess you will pay if an accident does occur.

You can organise extra LIABILITY Cover yourself through  (www.carhireexcess.com.au) as a peace of mind (See Table Below) (Like Travel Insurance But For Car Rentals), not mandatory but suggested. Here is the link to organise the extra cover - r www.carhireexcess.com.au (Not associated with QLD Luxury Car Rentals)

In the event we have to charge you for Damage, Loss Of Business due to vehicle being off road etc. you will be able to claim via or www.carhireexcess.com.au for partial reimbursement. 

You are covered up to $8,000 out of the Maximum Excess Reimbursement of the vehicle excess. (Table Below). This policy is an external cover recommended & please do your due diligence to check their policy & T&C’s. QLCR take no responsibility with the external cover. (About $20 Per Day) (Not Associated With QLCR)

Excess/Max Liability

Vehicle model & value Max liability / excess
Audi Q7 Line MY22 ($140,000) $15,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Audi R8 V10+ MY10 ($190,000) $20,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Audi SQ7 MY19 ($110,000) $15,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
BMW 430i M Sport MY21 ($120,000) $15,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
BMW 435i MY17 ($70,000) $15,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
BMW M3 CP MY20 ($190,000) $20,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
BMW X7 M Sport MY21 ($149,000) $20,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Camaro SS MY19 ($130,000) $15,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Ferrari Portofino ($520,000) $25,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Ferrari 488 GTB ($540,000) $25,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Land Rover Defender MY21 ($145,000) $15,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Land Rover Discovery MY21 ($120,000) $15,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Lamborghini Urus MY21 ($550,000) $25,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Lamborghini Huracan Spyder MY17 ($410,000) $25,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Lamborghini Huracan Evo MY21 ($550,000) $25,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Mercedes E53 AMG MY20 ($190,000) $20,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Mercedes V250 MY22 ($140,000) $15,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Mercedes GLS450 MY20 ($200,000) $20,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Mustang GT Convertible & Fastback MY 21 & MY19 ($90,000) $15,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Mercedes AMG GTC MY20 ($290,000) $20,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Mercedes C63S COUPE MY19 ($180,000) $20,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Mercedes G63 AMG MY20 ($370,000) $20,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Mercedes GLE63S MY21 AMG ($260,000) $20,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Maserati Levante Nerismo ($220,000) $20,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Porsche 911 Carrera 992 S MY21 ($360,000) $20,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Range Rover Sport MY20 ($148,000) $15,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Porsche Macan MY17 ($90,000) $10,000 (Add $10,000 Cover Via www.rentalcarprotection.com.au)
Range Rover Sport MY23 ($198,000) $20,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Range Rover Vogue MY21 ($260,000) $20,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Range Rover Vogue MY23 ($290,000) $20,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Range Rover Sport MY17 ($110,000) $15,000 (Add $8,000 Partial Cover Via www.carhireexcess.com.au)
Tesla Model Y & 3 ($80,000) $10,000 (Add $10,000 Cover Via www.rentalcarprotection.com.au)

SECTION 2 RENTAL AGREEMENT - Due to the value of these high end vehicles and how our Insurance Policy works, above is the Maximum Liability the Hirer is Liable for Damages, Loss Of Business Due To Vehicle Being Off Road, T&C's Broken or Vehicle Being Damaged. The Max Liability below applies to the car you have hired in this contract. Liability is defined as how much you are liable for damages/loss of business to the vehicle you have hired.

CANCELLATION POLICY: Any bookings cancelled will not receive a refund however as a good will gesture, we will provide a rental credit with no expiry. This includes for any Covid-19 related reasons. 

NO refunds or Rescheduling with Gift Vouchers
Refund Policy: Any bookings cancelled will not receive a refund however as a good will gesture, we will provide a rental credit with no expiry. This includes gift vouchers.

BOND: The Security Bond is fully refunded back within 07- 12 BUSINESS DAYS from the vehicle return date, pending no damages or T&C's are broken.


CREDIT CARD SURCHARGE: 2.2%


FUEL: The vehicle must be returned with a full tank. All our vehicles that take Unleaded Petrol, 98 Premium must be used with proof of receipt. Diesel vehicles must be returned with a full tank too. If QLCR must re fuel, the re fuel cost + $30 will be deducted from the bond.


KM ALLOWANCE: Please be aware of the KM Allowance for your vehicle + Additional cost per km once you go over. If there are additional km costs, this will be deducted from the bond.


LATE RETURN: Please be aware if the vehicle is not returned on time, there may be additional late fee costs involved or will be charged for an additional day. We do allow a grace period of up to 60 minutes case by case. QLCR have this in place due to other rentals that are booked after your rental. QLCR need enough time to prepare and sanitise the vehicle for its next rental.


WHEEL/RIM DAMAGES COST: If you do damage or scratch/scrape an alloy wheel and there is no damage to the actual tyres, the Cost per wheel repair is $595. This will be deducted from the bond. Any additional charges not covered by the bond would need to be paid for.


NO SMOKING IN THE VEHICLE: If the vehicle is returned with a smoke/cigarette smell, we will deduct a $495 fee from your bond to get the vehicle fully sanitized and deodorize/steam cleaned.


HOONING/DANGEROUS DRIVING: At no time during the hire are you to turn the traction control off OR put the vehicle into Race/Track Mode. This will result in loss of bond, void insurance and liable for any damages to the full amount including loss of business.

In Australia, if your rental vehicle is involved in an accident, an excess generally applies. We have three levels of coverage available that determine the amount of excess you will pay if an accident does occur.

Collision Damage Waiver

Collision damage waiver is included in the Rental Agreement. Consequently, your liability for loss of or damage to the vehicle and third-party damage is limited to the Accident Damage Excess (ADE) (as shown on the rental agreement) unless there is a Prohibited Use of the vehicle in which case you may be fully liable for any loss or damage.

SECTION 2 RENTAL AGREEMENT - Due to the value of these high-end vehicles and how our Insurance Policy works, below is the Maximum Liability the Hirer is Liable for Damages, Loss Of Business Due To Vehicle Being Off Road, T&C's Broken or Vehicle Being Damaged. The Max Liability below applies to the car you have hired in this contract. Liability is defined as how much you are liable for damages/loss of business to the vehicle you have hired.

HOONING/DANGEROUS DRIVING: At no time during the hire are you to turn the traction control off OR put the vehicle into Race/Track Mode. This will result in loss of bond, void insurance and liable for any damages to the full amount including loss of business. (FINES APPLY)

You can organise extra PARTIAL LIABILITY Cover yourself through UP TO $8000 Via (www.carhireexcess.com.au) as a peace of mind (See Table Below) (Like Travel Insurance But For Car Rentals), not mandatory but suggested. Here is the link to organise the extra cover - www.carhireexcess.com.au (Not associated with QLD Luxury Car Rentals)

In the event we have to charge you for Damage, Loss Of Business due to vehicle being off road etc. you will be able to claim via www.carhireexcess.com.au Table Below. For cars You are covered up to $8,000 out of the Maximum Excess Reimbursement of the vehicle excess via www.carhireexcess.com.au (Table Below) This policy is an external cover recommended & please do your due diligence to check their policy & T&C’s. QLCR take no responsibility with the external cover. (Not Associated with Queensland Luxury Car Rentals)

You are responsible for any loss or damage to the vehicle (and related losses and fees) during the rental even if it is not your fault, subject to some exceptions. The maximum amount you must pay is the Accident Damage Excess (ADE) per incident. You can use some of the Optional Renter Protection Services to reduce or eliminate this liability. However, if the loss or damage is caused by a Prohibited Use of the vehicle, you are liable for that loss or damage up to the full value of the vehicle and related losses and fees including third party losses. You cannot rely on any Optional Renter Protections Services you may have purchased to reduce this liability via www.carhireexcess.com.au.


You are responsible for any loss or damage to the vehicle (and related losses and fees) during the rental even if it is not your fault, subject to some exceptions. The maximum amount you must pay is the Accident Damage Excess (ADE) per incident. You can use some of the Optional Renter Protection Services to reduce or eliminate this liability. However, if the loss or damage is caused by a Prohibited Use of the vehicle, you are liable for that loss or damage up to the full value of the vehicle and related losses and fees including third party losses. You cannot rely on any Optional Renter Protections Services you may have purchased
to reduce this liability (https://www.rentalcarprotection.com.au/australia or www.carhireexcess.com.au

PLEASE MAKE SURE TO READ THE MAXIMUM LIABILITY SECTION BELOW FOR THE VEHICLE YOU HAVE HIRED:


PLEASE NOTE, VEHICLE CAN NOT BE DRIVEN OFF ROAD OR ON THE BEACH/SAND - THIS WILL VOID INSURANCE & BOND (FINES APPLY)


Please adhere to appointment times scheduled for pick up and return, if you are running late or early please notify allocated Zero Driver or Bran via text, call or email prior. Emergency contact number for Bran is +61413686456. You can also chat via WhatsApp -> wa.link/qldluxurycarrentals

Vehicle pick ups & returns are by scheduled appointment times. If pick up and return is at Palazzo Versace 94 Seaworld Dr, Main Beach QLD 4217 , vehicle will be at the front for your pick up appointment time, if you head straight to the vehicle you will meet our Driver/Instructor to go over everything together. You will also receive a text on the day (APPROX 1 HOUR PRIOR) with all details and instructions. If one of our drivers are personally delivering the vehicle to you and picking it up, you will receive a text before with details & ETA. This will be the same for return.

Did you know we were awarded a 2018 & 2019 Certificate of Excellence & 2020/2021 Travelers' Choice by the worlds largest travel site, TripAdvisor? We have over 325 x 5 Star Reviews, check out Our TripAdvisor Reviews.

Rental Agreement

ND Car Holdings PTY LTD trading as Queensland Luxury Car Rentals.

Thank you for choosing to rent a quality car from Queensland Luxury Group Pty Ltd trading as Queensland Luxury Car Rentals ("QLCR"). This Rental Agreement is divided into the following sections:

  • Section 1 outlines the Terms and Conditions associated with using any of our vehicles;
  • Section 2 has details specific to you and the Vehicle that you are renting; and is the Vehicle Condition Report.

PLEASE NOTE

Only authorised persons can drive our vehicles. In order for a person to be an Authorised Driver they must first be approved by us and in order to do so we will need to obtain particular details of each person intending to drive the Vehicle. You should therefore ensure that all persons intending to drive the Vehicle are present at our premises prior to renting.

This Rental Agreement outlines the formal relationship between you and QLCR. Please ensure you read it carefully together with details Section 2 of this Rental Agreement as these documents contain details specific to you and the Vehicle that you are renting and also outline your legal responsibilities and the terms and conditions that you have agreed to during the Rental Period.

If you do not understand any of the terms and conditions outlined in this Rental Agreement, you may seek clarification from an employee of QLCR or obtain independent legal and/ or financial advice in relation to same PRIOR to signing this Rental Agreement. By signing this Rental Agreement you confirm that you have read and understood the terms and conditions, have had the opportunity to obtain independent legal and/or financial advice and that you acknowledge and accept the terms and conditions contained in this Rental Agreement.

In these Terms and Conditions:

“Authorised Driver” means a person who meets the conditions contained in Clause 2 of this Rental Agreement. Any reference to the Authorised Driver throughout this Rental Agreement is a reference to that person or those persons who sign this Rental Agreement and has been approved by us to drive the Vehicle.

“Bond Guarantee Payment” is the payment as specified by us in Section 2 and required to be paid prior to collection of the keys for the Vehicle.

“Emergency Contact” means the person and/or telephone number provided to you at the time you collect the Vehicle and specified in Section 2 of the Rental Agreement.

“Rental Period” means the period of time commencing at the time and date and ending at the time and date as set out Section 2 of this Rental Agreement.

“Vehicle” means the vehicle set out in Section 2 of this Rental Agreement.

“We”, “Us” or “Our” is a reference to Queensland Luxury Group Pty Ltd trading as Queensland Luxury Car Rentals of C/- Peterson Group, Unit 4, Level 1, 35 Hope Street, Brunswick, Victoria 3056.

“You” and “Your” is a reference to the person who signs this Rental Agreement and whose details appear in Section 2 of this Rental Agreement and also includes any Authorised Driver. This person is primarily responsible for the Vehicle, and is deemed the Authorised Driver for any charges or liability arising as a result of a breach of the terms of this Rental Agreement. When more than one person hires the Vehicle your obligations under this Rental Agreement are joint and several.

2. AUTHORISED DRIVER

Only persons who meet the criteria listed in this clause, who have been accepted in writing by us as an Authorised Driver are entitled to drive the Vehicle. By signing this Rental Agreement, you are declaring that you and any other Authorised Driver meet the following criteria and requirements:

  1. The person holds a current Driver’s Licence that legally allows that person to drive the Vehicle in the relevant Australian State or Territory.
  2. The person has not had any driving related convictions in the last 3 years.
  3. The person is not while driving the Vehicle under the influence of or affected by drugs or alcohol. Not withstanding and without limitation to the generality of clause 2.3, for the purposes of clause 2.3 a person is under the influence if: their blood alcohol level is in excess of the legal limits of the particular Australian State or Territory in which the Vehicle is being driven; they have taken prescription medication which is medically regarded, recognised or accepted as medication which is unsuitable to ingest while driving or which may affect the person’s ability or capacity to drive a vehicle. they have consumed or are under the influence of illegal drugs as deemed by Australia Federal State or Territory law;
  4. The person is over the age stated in Section 2 of this Rental Agreement, and has held a full Driver’s Licence for a period of at least 1 year immediately prior to the commencement of the Rental Period. For the avoidance of doubt a full Driver’s Licence does not include a Probationary Licence or a Learner’s Permit.
  5. In the 3 years preceding the commencement of the Rental Period, the person has not been refused motor vehicle insurance or had their vehicle insurance policy cancelled for any reason whatsoever.

3. ACCEPTABLE VEHICLE USE AND CONDITIONS

The following clauses outline where you can drive the Vehicle. Persons who want to take the Vehicle outside of the geographical area outlined in 3.2 must only do so with our express prior written consent.

  1. You are only permitted to drive the Vehicle on suitably surfaced roads (such as bitumen, concrete, pavers etc.) within the State of Queensland (or as otherwise authorised in Section 2 of this Agreement) providing the Vehicle is not driven: on private property where you do not have permission to enter; in a National Park and other government land region where you do not have permission to enter; on a construction or building site of any kind; on unsealed roads.
  2. You are not permitted to use the Vehicle for the purposes of or associated with any media, film, photograph or advertisement without our express prior written consent.

4. PROPER VEHICLE USE

The Vehicle must only be used in accordance with the terms of this clause. It is important that you adhere to the requirements of this clause for your safety, that of your passengers and the safety of the Vehicle. The Authorised Driver must, at all times ensure that:

  1. The Vehicle does not carry more passengers than may be properly accommodated by the seat belt restraints provided in the Vehicle, or carry a greater load than that for which the Vehicle was designed;
  2. All persons in the Vehicle will at all times wear their seat belt restraint. Any babies or children who are too small for the seat belt restraints are only carried in the Vehicle using a properly fitted child safety restraint. Please note that any child safety restraint must only be fitted by us and we cannot guarantee that one can be fitted to all vehicles. It is your responsibility to inform us that you require a child safety restraint prior to choosing the Vehicle and signing this Rental Agreement.
  3. If you cancel this RentalAgreement within 24 hours prior to collection of the Vehicle due to the inability of the Vehicle to be fitted with a child safety restraint we will be entitled to charge you for one days rental;
  4. The Vehicle is not used to tow or push anything;
  5. The Vehicle is not used to carry or transport any property which is incorrectly loaded or secured or is in excess of the load limits recommended by the Vehicle’s manufacturer;
  6. The Vehicle is not used for any illegal purpose, race, contest or performance test of any kind;
  7. The vehicle is not used at excessive speeds, over-revved or in contravention of any law within the State or Territory in which the Vehicle is being driven;
  8. The Vehicle is not used under the influence of alcohol, drugs, or with a blood alcohol content that exceeds the legal limit in the State or Territory in which the Vehicle is being driven;
  9. The Vehicle is not used to carry any flammable, explosive or corrosive material;
  10. The Vehicle is not used to carry passengers for payment of any kind;
  11. The Vehicle must not be used in contravention of any law.
  12. That any tolls, permits and other licenses required for driving in any areas are obtained and paid prior to driving in those areas;
  13. No person smokes in the Vehicle at any time. The Authorised Driver will be liable to pay for any damage caused and/or dry cleaning required due to smoking in the Vehicle.
  14. No food or liquid is consumed in the Vehicle at any time or carried in the Vehicle when not in a properly sealed container. The Authorised Driver will be liable to pay for any damage caused and/or dry cleaning required due to food, liquid or other product affecting the Vehicle.
  15. The Vehicle is returned after the Rental Period to us in good working order and repair with due allowance for normal wear and tear.
  16. No wedding ribbons or similar embellishment is attached to the Vehicle without our express prior written consent.

5. PAYMENT OF TOLLS, FINES AND OTHER DRIVING FEES

It remains the responsibility of the Authorised Driver to pay all tolls, fines, entrance fees, parking and any other fees associated with using the Vehicle; including entering any area that incurs a fee.

  1. Road tolls should be paid and/or settled by the Authorised Driver prior to returning the Vehicle to us. Any toll fees, late payments and associated administration fees will be charged to the Authorised Driver upon receipt of the notice by us from the relevant authority unless a toll fee is charged as detailed in Section 2 of this Rental Agreement.
  2. All speeding fines, red light and other traffic infringements shall remain the responsibility of the Authorised Driver. Upon receipt of any infringement notice or fine by us, we shall advise the relevant authority of the Authorised Driver’s details who is responsible for the Vehicle at the time of the fine. Any query regarding a notice received from a Traffic Authority by the Authorised Driver should be directed to the relevant authority and not to us.
  3. Parking and entrance fees to parks, etc. will remain the responsibility of the Authorised Driver and the Authorised Driver will ensure that permits, entrance tickets parking tickets etc. are displayed in accordance with the instructions, regulations and rules of the area where the Vehicle is located. Any fines and/or penalties associated with a breach of this clause will be charged to the Authorised Driver. By signing this Rental Agreement, you irrevocably authorise us to charge your credit card and/or charge account and/or deduct from your Bond Guarantee Payment any charges, fines, penalties etc. incurred during the Rental Period as set out in Clauses 5.1, 5.2 and 5.3. Should you wish to confirm or verify any charges made to your credit card and/or charge account and/or deducted from your Bond Guarantee Payment please contact us.

6. GENERAL MAINTENANCE AND SECURITY

This clause outlines your role in maintaining the Vehicle in good working order during the Rental Period. Each vehicle undergoes a regular general maintenance and safety check. By signing this Rental Agreement you acknowledge and agree that the Vehicle has left our premises in good working order with correct levels of oil, coolant, window wiper water etc. It is your responsibility to thoroughly check the Vehicle prior to hiring same and bring to our attention any damage to the Vehicle. The Authorised Driver shall ensure that:

  1. The engine oils, engine coolant and window wiper reservoir are maintained at a suitable level in accordance with the Vehicle manufacturer’s specifications (a copy of which is supplied with the vehicle);
  2. The Vehicle is refueled upon indication of the fuel running low via the ‘fuel low indicator’ that appears on the Vehicle’s display panel. The Vehicle should be refueled using premium unleaded petrol (PULP 98 Octane) unless otherwise specified in Section 2 of the Rental Agreement.
  3. Upon Rental Periods of 14 days or longer and/or travel of more than 300km in 1 day, tyre air pressure should be checked and kept in accordance with the Vehicle manufacturer’s specifications (a copy of which is supplied with the vehicle).
  4. The Vehicle is kept locked at all times when not in use and that the keys and any electronic entry devices are kept in your possession and under your personal control at all times.

7. ACCIDENTS AND VEHICLE DAMAGE

  1. You must immediately notify us of any accident involving the Vehicle or damage to the Vehicle. If this occurs outside of normal office hours, you must telephone the Emergency Contact.
  2. Any accident or damage to the Vehicle includes: 7.2.1 Any accident that the Vehicle is involved in that may result in damage to the Vehicle, a third party vehicle, person(s) and/or property; Any incident that requires Police attendance and/or intervention (even if no damage is occasioned to the Vehicle); Windscreen damage; Tyre blowouts or punctures; Acts of vandalism or damage to the Vehicle. If the vandalism or damage was not witnessed by the Authorised Driver or one of their passengers, the damage must be reported immediately to us and to the Police upon its discovery; Any damage to or loss of proper operation of headlights, tail lights, indicator lights or the drivers display panel that renders the Vehicle defective in accordance with the relevant law of the particular State or Territory in which the Vehicle is located; Any act or damage involving the Vehicle that you believe (acting reasonably), should be reported to us.
  3. The Emergency Contact will advise you of what action you should take in the event of accident or damage.
  4. In the event of an accident, the Authorised Driver should also contact the necessary emergency authorities, Police/ Ambulance/ Fire Brigade, immediately (as appropriate).
  5. The Authorised Driver MUST NOT, under any circumstances, accept liability or make any admissions for any accident by way of discussing their liability or admission with other parties involved in the accident, witnesses or Police.
  6. The Authorised Driver is required to complete and sign an Accident/Damage Report Form within 24hours of an accident. Where necessary, we will assist with the completion of this form. These forms are held at our office.
  7. You must immediately forward to us any correspondence or communications of any nature from other parties associated with an accident or incident. This will assist us to complete any insurance claims or Police Reports where necessary.
  8. You also agree to provide us within a reasonable time any statement information or assistance which we or our insurer may reasonably require, including attending at a lawyer’s office and at Court to give evidence or make a statement, oral or otherwise.

8. OUR LIABILITY

We are not liable to any person, and you indemnify us, for any loss of, or damage to, any property:

  1. Stolen from the vehicle or otherwise lost during the Rental Period; or
  2. Left in the Vehicle after its return to us.

9. DAMAGE LIABILITY FEE

A Damage Liability Fee applies to damage and/or abnormal wear and tear suffered by the Vehicle because of misuse during the Rental Period and is also used to cover:

  1. Repairs to any part of the Vehicle and its fittings.
  2. Fees associated with towing, Vehicle recovery and/or storage.
  3. Damage caused to third parties or their property by the Vehicle.
  4. Mechanical repairs due to a breach or non-adherence of your obligations under this Rental Agreement.
  5. Administrative and legal costs of any kind associated or resulting from the Vehicle having to be repaired or serviced.
  6. Damage associated with the theft of the Vehicle.
  7. Damage or losses incurred by us in having to repair or service the Vehicle due to the misuse of the Vehicle during the rental period in breach of this Rental Agreement.
  8. Loss and damage suffered by us during the period a vehicle is being serviced or repaired due to the misuse of the vehicle during the Rental Period. This amount is calculated by multiplying the daily rental rate as set out in this Rental Agreement by the number of days the vehicle is unable to be rented.
  9. Any other loss, damage or costs incurred by us due to your breach of this Rental Agreement or non-payment by you of any amounts due to us in accordance with the terms of this Rental Agreement.
  10. Fees associated with the Vehicle being impounded.
  11. The vehicle insurance excess referred to in Section 2 of this Rental Agreement. You irrevocably authorise us to charge your credit card and/or charge account and/or deduct from your Bond Guarantee Payment the Damage Liability Fee and any other loss or damage including administration costs, legal fees on an indemnity basis and other expenses suffered by us and further acknowledge that the Damage Liability Fee may be in excess of the Bond Guarantee Payment.
Please note

Our vehicles are very expensive and as such they are fitted with a GPS tracking device which transmits data to us of the Vehicle’s location and speed in real time. This information is used by us and you acknowledge and agree that we may rely on this information to assess and determine whether the Vehicle has or is being used during the Rental Period in accordance with your obligations as set out in this Rental Agreement and to determine whether the Vehicle requires a full service, engineering check and/or repairs and to assess whether the Vehicle has suffered abnormal wear and tear after the Rental Period.

All costs associated with the servicing, repairs and replacement of parts due to the misuse of the Vehicle in contravention of the terms of this Rental Agreement including administration costs associated therewith and any loss suffered by us due to the inability of the Vehicle to be rented during such servicing and repairs are included in the Damage Liability Fee referred to in this Rental Agreement.

You further acknowledge and agree that if the vehicle is damaged during the Rental Period that we may rely upon the GPS tracking data to verify and conclude that such damage was caused by you if the GPS tracking data indicates that you have misused the vehicle in contravention of the terms of this Rental Agreement during the Rental Period. If the GPS tracking device is disabled or tampered with, you accept and agree that we may assume at our sole discretion that the Vehicle has been used in breach of your obligations as set out in this Rental Agreement.

10. PAYMENT OBLIGATIONS

  1. You authorise us to charge all moneys due and payable to us under this Rental Agreement to your credit card and/or charge account and/or to deduct that amount from your Bond Guarantee Payment.
  2. We will refund, within 10 business days, any refund due to you by such method as we may reasonably choose. Please note that in the event of theft, fire or any damage refunds may take up to 12 weeks to be reviewed and processed.
  3. If you fail to pay any money due under or in connection with this Rental Agreement within 14 days of the date by which you were required to pay the money: you must also pay to us interest at 12% per annum (compounded daily) on the money due from the expiry of 14 days after the date on which you were required to pay the money due to the date of payment; and pay to us on demand all money which we have paid to recover any moneys outstanding under this Rental Agreement and all other costs and expenses including without limitation legal costs and expenses that we have incurred on a full indemnity basis.
  4. You acknowledge and accept that all charges and money paid to us may be charged through QLCR or any other undisclosed agent of QLCR.

11. RETURNING THE VEHICLE

  1. Upon completion of the Rental Period, you are responsible for and shall return the Vehicle to us at our premises or in accordance with our reasonable direction.
  2. You must return the Vehicle during normal office hours, unless arrangements have been made by you and agreed by us in writing prior to the expiry of the Rental Period. The Vehicle is not regarded as returned to us unless: our employee has completed a Vehicle Condition Report, and obtained your signature on that report; and all keys and security devices associated with the Vehicle have been handed to us.
  3. Under no circumstances, will the Vehicle be regarded as returned if it is left at our premises (either outside the premises or on the premises) without our prior written consent.
  4. You are responsible for ensuring that all equipment, parts and accessories associated with the Vehicle are returned by the time and date specified in Section 2 of the Rental Agreement. This includes any child safety restraints, GPS devices etc.
  5. You agree that the Vehicle must be returned in the same condition as at the commencement of the Rental Period save for normal wear and tear.

12. RIGHTS RESERVED

We reserve the right to cancel this Rental Agreement and take immediate control of the Vehicle without further notice to you and charge your credit card and/or charge account and/or deduct any amount required from your Bond Guarantee Payment in accordance with this Rental Agreement.

  1. Appear (in our sole f: opinion) to be in breach of any of the obligations contained in this Rental Agreement.
  2. It is apparent that the Vehicle may be damaged, person(s) may be harmed or infringements or illegal activity may occur during the Rental Period.
  3. The Vehicle could or may be involved in any industrial disputes.
  4. We believe (at our sole discretion) that you may not be able to satisfactorily discharge your obligations or pay all amounts payable pursuant to the terms of this Rental Agreement.
  5. You appear to have used and/or are using the Vehicle for any illegal activity, or have driven the Vehicle in an inappropriate manner or in contravention of this Rental Agreement or any law within the State or Territory in which the Vehicle is being driven.

13. TERMINATION OF THIS RENTAL AGREEMENT

If this Rental Agreement is terminated within 24 hours of commencement of the Rental Period for any reason other than a breach by us, you agree to pay rental charges for the period of the proposed rental. Such charges may be higher than those that apply for a longer rental period.

14. APPLICABLE LAW

  1. The laws of Queensland and the Commonwealth of Australia govern this Rental Agreement where the vehicle is supplied in Australia.
  2. To the fullest extent permitted by law, all terms, conditions and warranties which would otherwise be implied under consumer legislation are hereby expressly excluded.
  3. If a provision of this Rental Agreement is void, illegal or unenforceable in any relevant jurisdiction, it is severed from this Agreement for the purposes of that jurisdiction. The remainder of this Deed has full force and effect and the validity and enforceability of that provision in any other jurisdiction is not affected.

15. VEHICLE CONDITION, TYRE & WHEEL LIABILITIES

  1. Queensland Luxury Car Rentals will provide the vehicle clean and tidy for the convenience of the renter. Due to the value of the vehicles the renter is obliged to maintain the vehicle to an acceptable condition. Upon completion of your rental the vehicle should come back on the same condition minus any reasonable wear or dust and not excessively dirty (Sand, Mad, Dirt, rubbish inside the vehicle). If the vehicle is not a reasonable condition then the company reserves the right to charge the renter out of his condition guarantee or security bond. Minimum Detailing fee is set at $200.00 with a maximum of $500.00. Company holds the right to determine at what level the vehicle needs to be detailed.
  2. Queensland Luxury Car Rentals inspects the vehicle prior of going on rent and makes sure that are in roadworthy condition. Any tyre punctures or flat tyres is solely the liability of the customer and not the car rental company as the vehicle is in his care at the time of the incident. Queensland Luxury Car Rentals holds no liabilities for towing or tyre replacement and any of that will be carried out at a cost to the renter plus any other inspection that might need to be carried out to make sure that there is no further damage to the vehicle.

16. SMOKING

Queensland Luxury Car Rentals does not allow smoking in any of the vehicles of Queensland Luxury Car Rentals and any customer that has been founded smoking inside the vehicle will have to suffer the minimum charge of $1500.00 for deodorising the vehicle and changing all cabin filters if needed be.

17. SPEEDING & HOON DRIVING

Queensland Luxury Car Rentals does not condone to excessive speeding and hoon driving as there are harsh state law that prevents those actions from happening. Queensland Luxury Car Rentals holds the right to report at any stage during the rental or after the rental the behaviour of the vehicle to Queensland police or the appropriate state authorities which ever may be. Queensland Luxury Car Rentals holds the rights not only to stop the rental at any stage if there alerts indicating hoon driving, excessive speeding or driving in manner dangerous to the public but also remove the vehicle from the renter during his rental without having to provide any refunds.

Disclaimer

All of the material published on this web site is for information purposes only and does not constitute advice. The information on this site is current at the date of publication but may be subject to change.

Whilst Queensland Luxury Car Rentals (QLCR) have made every effort to ensure that information is free from error, QLCR does not guarantee that the information (including but not limited to information on their rental car services, activities they run for corporates, and information of their cars (and per day rental costs) or images are current, complete or correct and accept no responsibility therefor. QLCR does not accept liability for errors, omissions in, delays or interruptions to or cessation of access to this website, through negligence or for any other reason whatsoever. QLCR does not guarantee that this website or third party websites will be free from viruses. References to other sites are provided as an information service only and should not necessarily be construed as an endorsement. Conversely, omissions should not be construed as non-endorsement.

Although every care is taken to provide links to suitable material from this site, the nature of the Internet prevents us from guaranteeing the quality, suitability, completeness or accuracy of any of the material that this site may be linked to. Consequently, QLCR can accept no responsibility for the content of that material including any unsuitable or inaccurate material that may be encountered. QLCR are not responsible for the accuracy or legitimacy of information found elsewhere on the Internet and there is no guarantee that any of the sites listed will be available at any particular time. Subject to any terms implied by law and which cannot be excluded, QLCR accept no responsibility for any loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of any error, omission or misrepresentation in any information in this site.

QLCR do not guarantee any services which might be announced nor provide any authorisation direct or indirect relating to use of information or links.

Intellectual property rights

Except for the copyright in these Terms and Conditions of Use, QLCR assert copyright and all other intellectual property rights in this website, unless otherwise stated. Except where indicated to the contrary, all trade marks which appear on this website are QLCR property and are indicated by the appropriate symbol. QLCR also reserve copyright and all other intellectual property rights in all QLCR documents and images appearing on or linked to this website. Users of this website may download a single copy of these documents and images for their personal use only.

Except where allowed in this notice or permitted under the Copyright Act 1968 (Cth) or other applicable laws, no information appearing on or linked to by this website in which QLCR have reserved copyright shall be reproduced in any form, adapted or transmitted in any form by any process, including electronic form, without QLCR's express permission.

Withdrawal and suspension of service

QLCR may withdraw completely, or suspend for a period of time, this website, or access to it for any reason including without limitation:

  1. if there is an interruption, fault, virus, unauthorised access, denial of service or other malicious attack on any part of our computer or telecommunications system;
  2. if you breach any part of these Terms of Use;
  3. if you use this website for an inappropriate purpose, including the storage or transmission of inappropriate or offensive material.

Product information

Prices of services and other charges displayed on this website are current at the time of display. These prices are subject to variation without notice. QLCR will always attempt to be as accurate as possible with its service descriptions and pricing. However, QLCR are unable to warrant that service descriptions or other content of the website are accurate, complete, reliable, current or error free.

Product enquiries

You are able to forward your enquiries about our services via e-mail to [email protected] or by the booking request form which you can access through the 'Vehicles' sections of our website. Alternately you can phone us on 1300 108 485. Once you have made an enquiry about a particular service via this website, QLCR will contact you by email or by phone to confirm dates, prices and any other necessary details, in accordance with QLCR's standard terms and conditions of rental, a copy of which appear on the QLCR website.

Limitation of liability

QLCR's liability in connection with the supply of services to you is, to the maximum extent permitted by law, limited to supplying of the service again, or the payment of the cost of having the service supplied again.

Privacy policy

QLCR respect the privacy of our customers, agents and associates and protect your personal information. QLCR comply with the National Privacy Principals (NPPs) as implemented under the Privacy Amendment (Private Sector) Act 2000 ('Privacy Act'), which came into effect on 21 December 2001. The Privacy Act established a national scheme for the handling of personal information by private sector organisations. The NPPs are the minimum privacy standards.

This Privacy Policy outlines how QLCR safeguard the privacy of your personal information in compliance with the privacy laws. The scope of the principles set out in our Privacy Policy extends to any personal information you give to us in person, through the telephone, via our Website or pursuant to any other arrangement.

Collection of your personal information

QLCR only collect personal information from you, which is necessary for conducting our business, providing our goods to you and meeting our legal obligations. QLCR collect personal information about you only by lawful and fair means and not in an unreasonably intrusive way.

QLCR take reasonable steps to ensure that you know why QLCR are collecting your personal information, what QLCR use it for, to whom QLCR disclose it and how you can access it to ensure its accuracy. Where reasonable and practicable to do so, QLCR collect personal information about you directly from you. Generally, QLCR may collect personal information about you when you meet with us in person, contact us by telephone, facsimile or e-mail, correspond with us by mail or when you request further information about our goods through our website.

Generally, QLCR only collect personal information from our website when you provide it to us voluntarily, for example when you complete an electronic form requesting further details about our goods. Occasionally, while acting on your behalf QLCR may collect personal information about you from a third party such as organisations with whom you may have dealings, an information service provider or from a publicly maintained record.

Use and disclosure of your personal information

QLCR endeavour to use and disclose personal information about you only for the primary purpose for which QLCR have collected it. The primary purpose of collection may relate to the provision of our goods or marketing our goods to you.

Sometimes it may be necessary to use or disclose your personal information for a secondary purpose, which is related to the primary purpose of collection, such as generating bills and reminder notices or providing our newsletter to you. QLCR do not disclose or sell personal information QLCR collect and hold to third parties in order to allow them to directly market their products and services to you.

Securing your personal information

QLCR will take reasonable steps to protect the personal information which QLCR hold from misuse and loss, and from unauthorised access, modification or disclosure. To protect your personal information, QLCR have implemented physical, computer and network, communications and personnel security measures. Locks and a monitored alarm system secure our office and data storage facilities. Authorised users who have been issued passwords and specific user identifiers can only gain access to our computer system.

QLCR take reasonable steps to destroy or permanently de-identify your personal information if it is no longer needed by us. QLCR have in place systems for destroying or de-identifying personal information that is no longer required, such as shredding of paper documents that contain such information.

Accessing your personal information

Subject to the exceptions outlined in the Privacy Act, you may gain access to the personal information that QLCR hold about you by contacting our Privacy Officer. QLCR will deal with your request within a reasonable time. QLCR may charge you a reasonable fee for retrieving the personal information QLCR hold about you and providing you with a copy of it.

In the event that QLCR deny you access to your personal information, QLCR will provide reasons for our decision to do so.

Our contact details

If you would like to find out more about our management of personal information or our approach to privacy, please contact our Privacy Officer by telephone on 1300 108 485 or email [email protected].

Amendment to privacy policy

QLCR reserve the right to amend our Privacy Policy as and when it becomes necessary. QLCR will issue notice about any changes to the content of this policy by publishing an updated version on our website located at http://www.queenslandluxurycarrentals.com.au.

Acceptance and changes to Terms and Conditions of Use

You acknowledge and accept that your use of this website indicates your acceptance of these Terms and Conditions of Use, the Intellectual Property Rights Notice and the Privacy Statement. These Terms of Use replace any other terms of use for this website published on this website to date. QLCR may at any time vary the Terms of Use by publishing variations on this website. You accept that by doing this, QLCR have provided you with sufficient notice of the variation.

Termination

If, in our reasonable opinion, you breach any of these Terms of Use, QLCR may suspend, terminate or limit your access to this website and terminate the Terms of Use effective immediately. If any of these Terms of Use are invalid or unenforceable, the relevant term will be struck out and the remaining terms will remain in force. If QLCR do not act in relation to a breach by you of these Terms of Use, this does not waive our right to act with respect to subsequent or similar breaches.

Governing law

This notice and the information on this site and all matters relating thereto are governed by and are to be construed according to the laws applicable in the State of Victoria, Commonwealth of Australia. The parties irrevocably submit to the non-exclusive jurisdiction of the Courts of Victoria, Australia and the courts of appeal from them for determining any dispute concerning these Terms of Use.